As we head to another congressional hearing on antitrust later today, it is expected that representatives from four of the world’s largest tech companies will have some defending to do. Amazon, Facebook, Apple and Alphabet’s Google are expected to answer some tough questions about business practices, how they operate and possible practices that could hurt rivals. This antitrust hearing a few hours from now follows up on the antitrust hearing on July 16, where the big tech companies were asked specific questions regarding their business practices. As we head into today’s antitrust hearing, Apple has released the opening statement of CEO Tim Cook.
Apple CEO Tim Cook is expected to focus on three key things—how the iPhone became as popular as it is in the face of stiff competition from the likes of Samsung, LG, Huawei and Google, Privacy and Security as a key foundation for building products and the App Store policies. “The smartphone market is fiercely competitive, and companies like Samsung, LG, Huawei and Google have built very successful smartphone businesses offering different approaches,” says Cook. “We focus ceaselessly on our users and their experience, and we see the iPhone’s 99% satisfaction rating in consumer surveys as not only a key driver of the product’s growth over time, but also our best measure today that we are still on the right track,” he says. The Apple iPhone line-up regularly lead the American Customer Satisfaction Index (ACSI) surveys.